Privacy Policy - Ramprakash Jewellery

At Ramprakash Jewellery, your privacy is of the utmost importance. This policy outlines how we collect, use, and protect your personal information while delivering secure and reliable digital gold, silver, and jewellery savings plans. Our practices comply with Indian regulations, including the Digital Gold Guidelines, the Saving scheme Act, 1982, the Information Technology Act, 2000, and other relevant financial and consumer protection laws.

Company & Business Details

• Company Name: Ramprakash Jewellery
• Trade Name: Ramprakash Jewellery
• Constitution: Partnership Firm
• BIS Certificate Number: 6500023499
• GST: 33AAGFR9505D1ZE
• Address: Shop No. 435, Big Bazaar Street, Prakasam, Town Hall, Coimbatore, Tamil Nadu – 641001, India
• Phone: +91 99447 07704
• Email: ramprakashjewellery@gmail.com | ramprakashdevadass@gmail.com
• Website: www.ramprakashjewellery.com

1. Information We Collect

To ensure secure gold and silver savings and jewellery transactions, we may collect:

Personal Data:

• Name, Date of Birth, and Contact Information
• Aadhaar, PAN, and other legally required KYC documents
• Residential Address and Bank Details
• Payment Information (UPI, Debit Card, Net Banking, etc.)

Usage Data:

• Device, browser, and IP information
• Transaction history and savings behaviour
• Login times, location data (with consent), and user preferences

2. Purpose of Data Collection

Your data is used to:

• Facilitate DigiGold, DigiSilver, jewellery Saving scheme, and savings transactions
• Manage Saving scheme and systematic investment plans
• Complete mandatory KYC and AML verifications
• Process secure payments and record-keeping
• Provide updates, offers, and scheme notifications
• Fulfil taxation and compliance requirements under Indian law

3. Legal & Regulatory Compliance

Ramprakash Jewellery operates in compliance with:

• Digital Gold Operation Practices as per SEBI/RBI norms
• Saving scheme Act, 1982
• Consumer Protection (E-Commerce) Rules, 2020
• Information Technology Act, 2000 & IT Rules, 2021
• BIS Certification Standards for gold and silver purity

4. How We Use and Share Your Data

We do not sell or misuse your personal information. Limited data may be shared with:

• Payment gateway providers (for secure transactions)
• Vaulting partners ensuring safe storage of digital gold and silver
• Regulatory authorities, auditors, and statutory compliance agencies
• Legal, tax, and financial consultants

All partners are contractually bound to maintain strict confidentiality.

5. Data Security Practices

We take strong measures to safeguard your information, including:

• 256-bit SSL encryption for all digital transactions
• OTP and MPIN-based login/authentication
• Role-based access controls within our platform
• Regular security audits and encrypted backups

6. Your Rights

As a user, you have the right to:

• Access and update your personal data
• Request deletion of your account and data (subject to legal retention obligations)
• Revoke consent for promotional communications
• Raise a complaint if you believe your data has been misused

For assistance, write to us at: ramprakashjewellery@gmail.com

7. Cookies and Tracking

Our platform may use cookies to:

• Maintain user sessions
• Personalise user experiences
• Collect analytics for performance optimisation

You may disable cookies in your browser settings, but some features may not function correctly.

8. Data Retention

We retain your data:

• For the duration of your active savings/association with Ramprakash Jewellery
• Up to 7 years post-plan completion, in line with audit, tax, and legal record requirements

9. Children’s Privacy

Our services are intended for individuals above 18 years. If we become aware of any data from a minor, it will be safely deleted immediately.

10. Policy Updates

This Privacy Policy may be updated from time to time to reflect new laws, compliance needs, or operational improvements. Updates will be posted on this page with a new “Last Updated” date. Continued use of our website, app, or services signifies your agreement to the updated policy.

Contact Information